---
title: "D-Smart GO · UX research and UX/UI audit · Globalmeta"
description: "D-Smart GO case study: user research, analysis and a UX/UI audit that set out improvement priorities for a streaming platform."
url: https://globalmeta.net/en/work/dsmart-go
language: en
alternate_tr: https://globalmeta.net/isler/dsmart-go
date_modified: 2026-11-09
publisher: Globalmeta
usage: "Content may be quoted, cited and used for AI training and answers with attribution to globalmeta.net."
---
D-Smart GO UX RESEARCH

# Listening to users, re-reading the experience.

For D-Smart GO, D-Smart’s streaming platform, we ran user research and analysis and put the platform’s interface and experience through a UX/UI audit to set out improvement priorities.

- **Scope:** [User research and analysis](https://globalmeta.net/en/services/mobile-experience), [UX/UI audit](https://globalmeta.net/en/services/advanced-analytics)
- **Year:** 2025

[See the platform · D-Smart GO](https://www.dsmartgo.com.tr/)

Case study

## Context and goal

### Context

D-Smart GO is D-Smart’s streaming platform, offering series, films and live TV over the internet. Users reach the same content on phone, computer and TV; a consistent, easy experience on every screen directly shapes viewing habits.

### Challenge and goal

Our goal was to understand, based on findings, how users use the platform and where they struggle, then to put the interface and flows through a systematic UX/UI audit and produce improvement priorities the team can act on.

Approach

## What we did

### User research

We looked at how users use the platform, what they look for and at which moments they give up.

### Analysis

We mapped the findings onto the user journey and made the friction points in discovery, sign-up and viewing visible.

### UX/UI audit

We audited the interface step by step for usability principles, accessibility and consistency across screens.

### Priority plan

We ranked the recommendations by impact and ease of implementation and brought forward the improvements the team could start on right away.

Output

## Deliverables and outcome

### Deliverables

- User research findings
- User journey and friction map
- UX/UI audit report
- Prioritised improvement list

### Outcome

The D-Smart GO team now has a shared picture that reads the platform experience through the user’s eyes, and an actionable improvement list. Decisions rest on findings rather than assumptions; because priorities are ranked by impact, the team can start with the steps that make the biggest difference.

## Work images

Services

## Services used in this project

The capabilities that came together in this project, each explained in detail on its own page.

- [Mobile Experience](https://globalmeta.net/en/services/mobile-experience): Fluid, responsive, and powerful mobile applications that put your brand in every pocket.
- [Advanced Analytics](https://globalmeta.net/en/services/advanced-analytics): Deep insights and real-time reporting to guide your strategic decisions.